Privacy Policy

Last Updated: July 14, 2026

At Natalie's Air and Heat LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, specifically regarding our Short Message Service (SMS) communications.

By providing your phone number and opting in to receive text messages from us, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with us, we may collect personal information that you choose to provide. This includes:

  • Your name

  • Your email address

  • Your mobile phone number

  • Your service address

  • Any message history, equipment details, or preferences you share with us

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and support our heating, ventilation, and air conditioning (HVAC) services.

  • Send you text messages related to your inquiries, scheduling, arrival windows, service estimates, or requested system updates.

  • Deliver customer support and respond to your questions.

3. STRICT NON-SHARING POLICY (Carrier Compliance)

We maintain a strict policy regarding your mobile data:

No mobile information or text messaging originator opt-in data and consent will be shared with, sold, or rented to third parties, affiliates, or partners for marketing or promotional purposes.

  • This exclusion applies to all categories of personal data collected, specifically excluding text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How to Opt-In and Opt-Out (STOP)

  • To Opt-In: You can opt in to receive SMS messages from us by submitting a contact/service request form on our website, checking an opt-in box on our scheduling portal, or explicitly requesting text communications.

  • To Opt-Out: You can cancel the SMS service at any time. Simply reply STOP, END, CANCEL, or UNSUBSCRIBE to any text message we send you. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • For Help: If you are experiencing issues with the messaging program or need assistance, you can reply HELP to any message, or contact us directly at 321-414-5522 or kelby@nataliesairandheat.com.

5. Message Frequency and Rates

  • Message frequency varies based on your service requests, scheduling needs, and active jobs.

  • Message and data rates may apply for any messages sent to you from us and to us from you, depending on your mobile carrier. If you have any questions about your text plan or data plan, please contact your wireless provider.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your mobile phone number is stored securely to prevent unauthorized access or disclosure.

7. Contact Us

If you have any questions regarding this Privacy Policy or our SMS practices, please contact us at: